Travel alerts

Last updated: Thursday 15 July 2021, 09:15 / 9:15 AM (Amsterdam time)

Since the outbreak of COVID-19, we’ve been closely monitoring the situation. We can imagine you have questions about your upcoming travel plans or want to make adjustments. We recommend making use of the self-service options. On this page, you’ll also find other travel alerts that may affect your journey.

What you can do yourself

Check which destinations we currently fly to

Check the most frequently asked questions about COVID-19

Check the latest entry requirements of the destination you’re travelling to

Choose a new flight for your existing booking or cancel your flight

Request a cash refund or a refund in the form of a refundable travel voucher

Update or save your contact details so we can contact you if needed

Didn’t receive your boarding pass after checking in? Please go to the check-in desk at the airport where our staff will assist you.

Travel advice and entry requirements

Due to COVID-19, the Dutch government has imposed restrictions on passengers travelling to the Netherlands from high-risk areas.

Please check if you’re travelling from a high-risk or a safe country on the website of the Dutch government. Countries that are not on the list of safe countries are considered high-risk areas. Keep in mind that the situation in a country can change quickly. Therefore, check the travel advice regularly.

Are you travelling from the Netherlands?

Please check the requirements at the local government of your destination or on TravelDoc.

Are you travelling (back) to the Netherlands?

Check if you’re travelling from a high-risk or a safe country on the website of the Dutch government. Countries that are not on the list of safe countries are considered high-risk areas. Keep in mind that the situation in a country can change quickly. Therefore, check the travel advice regularly.

Travelling from a safe area

You do not need to show a negative test result when you’re travelling to the Netherlands from a safe country. You are also not required to self-quarantine when you arrive in the Netherlands.

Travelling from a high-risk area

When you are travelling to the Netherlands after staying in a high-risk area, you need a negative test result. Please note: the Dutch government makes a distinction between a high-risk area, a very high-risk area and a very high-risk area with a variant of concern. From 1 July, travellers within the EU with a Digital COVID Certificate do not need a negative test result.

Are you travelling to the Netherlands from outside the EU? When you have an official vaccination certificate, you don’t need a test result. Do you only have proof of recovery from COVID-19? Then you still need a test result. When you’re travelling from an area with a concerning variant to the Netherlands, you also need a test result.

Please check TravelDoc to see what you need before you travel to the Netherlands.

Mandatory quarantine declaration

You are required to submit a quarantine declaration if you are travelling from a very high-risk country or a country with a concerning variant. Download the form, print it out and make sure it is completed before boarding. Please note: this also applies if you have a transfer in the Netherlands.

Check KLM TravelDoc to see which measures apply to your trip.

Do you have a transfer in the Netherlands?

If you are travelling from a high-risk country, you don’t need to show a COVID-19 test result, but you are required to submit a quarantine declaration form. Please note: if you’re transferring in a different country, other rules may apply. Check the website of the Dutch government for more information.

Check KLM TravelDoc to see which measures apply to your trip.

Travel bans

Several countries, including the Netherlands, have issued an immediate travel ban for passengers travelling to or from certain countries. If there is a travel ban for your destination, we’ll send you a cancellation message or an e-mail with all entry requirements as soon as possible.

Check the website of the Dutch government to see the restrictions for travelling to and from the Netherlands

For information about other destinations, visit our KLM TravelDoc tool

Global rebook and refund policies

We’re offering several rebooking and refund possibilities, please read below what applies to you. Please note that a separate policy is in place for KLM Holidays, KLM Flight Bundle, as well as Flying Blue reward tickets.

Test result comes in too late

If your negative COVID-19 PCR test result or negative rapid test result comes in too late, we’re offering the following rebook possibility.

Rebook your flight

You can rebook your flight from 48 hours before your original scheduled departure time up until your original scheduled departure time.

Your new travel date can be up to 4 days after your original travel date or on the next available flight.

You can rebook at no additional costs within the same travel class (either Economy Class or Business Class). However, outside of the period mentioned above, a fare difference might apply.

If you’re not able to depart on your original date, you can also change your return flight to keep the initial duration of your stay.

Your purchased extra options are transferable to another date. The same goes for Flying Blue reward tickets.

How to rebook

Please contact us in order to change your travel dates when your negative PCR test comes in too late.

Bookings via a travel agency

Did you book your ticket via a travel agency? Please contact them first to request information about your rebooking options.

If your travel agent does not accept your request before your day of departure, please feel free to reach out to us. We’ll do our best to help you.

Flight cancelled by the airline or travel ban for your destination

If your flight was cancelled by the airline or if you are travelling to a destination where a travel ban is issued, we’re offering the following rebook possibility.

1. Rebook your flight

Change your travel dates

You may change your travel dates without having to pay the change fee. You can change your booking anytime, but it would be especially helpful to us if you would do so before your original travel date.

Is your new travel date 30 days before or after your original travel date? Then you can rebook for free within the same travel class (Economy Class or Business Class). However, outside of the period mentioned above, a fare difference might apply.

Change your destination

You may use the full value of your original tickets for new tickets on KLM, Air France, Delta Air Lines, and Virgin Atlantic.

You will not have to pay the change fee. However, a fare difference might still apply.

How to rebook

you have a KLM, Air France or Delta Air Lines ticket,

your journey has not started yet,

you are not travelling with a baby (0-1 years),

you did not request a special service (e.g. ordered a special meal, are travelling as an unaccompanied minor, have requested transportation of a wheelchair or pet).

2. Request a cash refund

If your flight was cancelled by the airline, you can also request a cash refund.

Request a full cash refund or a refund in form of a travel voucher

If you need assistance, please contact the KLM Customer Contact Centre.

Decided to postpone your trip?

If you decide to postpone your trip, but your flight is not cancelled, different policies are in place, depending on what your scheduled departure date was. Not sure what your departure date was? Check the confirmation e-mail you received after booking your flight.

If your flight has not been cancelled by the airline, you can only change your booking before the scheduled departure of your flight.

Tickets booked with a departure before or on 31 December 2021

1. Rebook your flight

Change your travel dates

You may change your travel dates without having to pay the change fee, as described in your ticket conditions. However, a fare difference might still apply.

Change your destination

You may use the full value of your original tickets for new tickets on KLM, Air France, Delta Air Lines, and Virgin Atlantic.

You will not have to pay the change fee. However, a fare difference might still apply.

How to rebook

you have a KLM or Air France ticket,

your journey has not started yet,

you are not travelling with a baby (0-1 years),

you did not request a special service (e.g. ordered a special meal, are travelling as an unaccompanied minor, have requested transportation of a wheelchair or pet).

2. Request a refund in the form of a refundable travel voucher

If you choose to postpone your trip, we will provide you with a refund in the form of a travel voucher.

If your travel voucher is issued between 1 March 2019 and 31 December 2020, you can use your voucher until 31 December 2021 on KLM, Air France, Delta Air Lines, and Virgin Atlantic flights. Vouchers that are issued on or after 1 January 2021, will be valid for 1 year after the date of issue.

You can use your voucher to book a flight that takes place after the expiry date of the voucher.

If the amount of your voucher is greater than the price of your new booking, you'll receive another voucher for the remaining balance.

Your travel voucher is refundable.

How to request a refundable travel voucher

Request a refund in the form of a travel voucher online.

We will process your request and send your travel voucher via e-mail within a couple of days.

Please note that your entire booking will be cancelled once we’ve issued your travel voucher.

Bookings via a travel agency

Did you book your ticket via a travel agency? Please contact them first to request information about your rebooking options.

If your travel agent does not accept your request before your day of departure, please feel free to reach out to us. We’ll do our best to help you.

How to use a travel voucher

You can use an unlimited number of vouchers as a payment method during online checkout to purchase a new ticket and/or extra options. You will not have to pay a booking fee.

If you need assistance, please contact the KLM Customer Contact Centre.

Tickets booked with a departure on or after 1 January 2022

1. Rebook your flight

Change your travel dates

You may change your travel dates without having to pay the change fee, as described in your ticket conditions. However, a fare difference might still apply.

Change your destination

You may use the full value of your original tickets for new tickets on KLM, Air France, Delta Air Lines, and Virgin Atlantic.

You will not have to pay the change fee. However, a fare difference might still apply.

How to rebook

you have a KLM or Air France ticket,

your journey has not started yet,

you are not travelling with a baby (0-1 years),

you did not request a special service (e.g. ordered a special meal, are travelling as an unaccompanied minor, have requested transportation of a wheelchair or pet).

2. Request a refund

If you choose to postpone your trip, check your ticket conditions to see if you’re entitled to a refund. You can find these conditions in the confirmation e-mail you received after booking your flight.

If you need assistance, please contact the KLM Customer Contact Centre.

Bookings via a travel agency

Did you book your ticket via a travel agency? Please contact them first to request information about your rebooking options.

If your travel agent does not accept your request before your day of departure, please feel free to reach out to us. We’ll do our best to help you.

Need our help?

If none of the above-mentioned options suit your needs or if you’re encountering problems with our self-service tools, feel free to contact us.

Please share your booking code and last name so we can help you faster, but only via private messages.