Travel alerts
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Latest alerts and rebooking policies
Amsterdam Airport Schiphol – Operational issues are causing long waiting times
We’re currently facing operational issues for flights departing from Amsterdam Airport Schiphol. These issues mainly occur during the security check. Unfortunately, the queues at the security check are much longer than usual, which strongly impacts the waiting time.
Rebooked flights
Due to security staff shortages, Amsterdam Airport Schiphol has asked us to help reduce the number of departing passengers at the airport this week. Unfortunately, this means we have to rebook passengers to other flights.
What do I have to do when my flight is rebooked?
We sincerely apologise for this situation and do everything in our power to let as many passengers travel as we can. We continue to emphasise that Amsterdam Airport Schiphol must come up with a more structural solution to problems at the airport in the short term, so passengers can travel again with confidence.
Change your travel plans
If you prefer not to travel because of this, you can reschedule your travel plans following the below guidelines.
If you have booked a flight to, from, or via Amsterdam departing on 13 September 2022 up to and including 30 September 2022, you can see below what rebook and refund options we can offer you.
Please check the options and rules:
1. Rebook to a different travel date
- You can change your travel dates free of cost if your new departure date is before or on 7 October 2022. This means we won’t charge a change fee or a fare difference.
- If you prefer to travel after 7 October 2022, a change fee or a fare difference may apply.
- You can rebook your flight at the latest on 30 September 2022.
2. Request a travel voucher
- You can request a travel voucher that will be valid for one year from the date of issue.
- You can use this voucher for all KLM, Air France, Delta, and Virgin Atlantic flights that are offered on the Air France KLM website.
- You can also use the travel voucher to buy extra options like upgrades, specific seats, and baggage on KLM and Air France flights.
Cancelled or delayed flights
If your flight was cancelled or was delayed by more than 3 hours, these are your options:
- You can rebook your travel dates without having to pay a change fee or fare difference.
- You can use the full value of your original tickets for new tickets on KLM, Air France, Delta Air Lines, and Virgin Atlantic flights.
- You can request a full refund of the ticket and extra options.
Compensation due to long waiting times
Did you miss your flight at Amsterdam Airport Schiphol due to long waiting times at security checks, and did you make costs as a result? Please note that reimbursement of these costs is not the responsibility of the airline company. You can submit a claim for your expenses at Amsterdam Airport Schiphol.
Crisis in Ukraine
Because of the current crisis in Ukraine, we have adjusted our flight routes and schedules. We continue to monitor the situation and will inform you here once there’s an update.
Impacted routes
On 12 February 2022, we decided to suspend our flights to Kyiv. This suspension was extended until further notice on 24 February 2022, following the closure of Ukrainian airspace.
In light of the current situation in the region, we’ve decided to suspend our flights to and from Russia and our flights through Russian airspace until further notice as of 26 February 2022. As a result, we have suspended our flights to and from Moscow and Saint Petersburg.
Does the flight suspension impact your travel plans? Check your ticket conditions to learn more about your options to rebook or request a refund.
Safety
Safety and security of our flights, customers, and crews is an absolute necessity. We always put the safety of passengers and employees first. Choosing safe and optimal routes is a standard part of our daily practice. We’re constantly monitoring the geopolitical situation in all areas we serve, to ensure the highest level of flight safety.
To determine safe flight routes, we use a security management system to analyse risks. For this, we also use information that is shared within the Dutch expert group, including all Dutch airlines, the intelligence services, the Ministry of Defence, the Ministry of the Interior and Kingdom Relations, the Ministry of Foreign Affairs, NCTV, and the Ministry of Infrastructure and Water Management. Our decision not to fly over or to a specific country is based on the most current analysis at that time.
Aeroflot
Air France and KLM have temporarily suspended cooperation with Aeroflot, including the suspension of codeshare agreements and frequent flyer partnership.
COVID-19
If you need to change or cancel your travel plans because of COVID-19, you have multiple options to do so. The policy that applies to your trip depends on when you purchased your ticket and what your scheduled departure date was.
Need our help?
If you’re encountering problems with our self-service tools, feel free to contact us. We’ll do what we can to help you as quickly as possible. Unfortunately, waiting times might be long.
Please share your booking code and last name so we can help you faster, but only via private messages.