Travel alerts

Check all travel alerts that may affect your journey. Last updated on Tuesday 7 December 2021, 9:30 / 9:30 AM (Amsterdam time)

Travelling and COVID-19

Looking for information about traveling in times of corona? Read all about testing, vaccinations, important documents, face masks, and more on our dedicated COVID-19 pages.

Read our COVID-19 information

Latest travel alerts

Flight ban from southern part of Africa to the Netherlands

As of Friday 26 November, 12:00 PM (Amsterdam time), the following countries will be added to the list of very high-risk countries: South Africa, Nigeria, Namibia, Mozambique, Botswana, Zimbabwe, Lesotho, and Eswatini. The Dutch government has decided on this in response to the newly discovered variant of the COVID-19 virus. This flight ban will last until at least 15 December 2021.

Mandatory tests and quarantine

This means that when you travel with KLM from southern Africa, you are only allowed to return to the Netherlands by plane if this is in line with the entry restrictions of the Dutch government. You are obligated to get tested and must go into quarantine for 10 days. This can be shortened to 5 days with a negative test result from the Dutch health service GGD.

Dutch nationals & EU citizens

Dutch nationals and EU citizens in transit to the country where they live, are still allowed to travel to the Netherlands, taking these restrictions into account. This also applies to medical staff who are committed to fighting the virus. For a complete overview of the exceptions, we refer to the Dutch government. Passengers departing from the Netherlands are still allowed to travel to southern Africa.

Please note: if the Netherlands is your final destination, you can take a test at the airport immediately after arrival. The test facility is located at the gate and the employees of the health service can be recognized by their blue vests. You do not have to wait for the test results at the airport; you will receive the results later via the Dutch health service.

If you have a connecting flight, you are are also obligated to get tested.

Rebook

Do you want to rebook your flight due to the current situation? You can do so under the flexible rebooking conditions that are already in force.

Please check what applies to your trip at KLM’s TravelDoc.

What you can do yourself

Do you have questions about your upcoming trip or want to adjust your travel plans? We recommend making use of the self-service options.

Check which destinations we currently fly to

Check the latest entry requirements of the destination you’re travelling to

Choose a new flight for your existing booking or cancel your flight

Request a cash refund or a refund in the form of a refundable travel voucher

Update or save your contact details so we can contact you if needed

Rebook policies

Want to change or cancel your travel plans? Please check our rebook policies for more information. You can find your departure date in the confirmation e-mail you received after booking your flight.

Please note: if your flight has not been cancelled by the airline, you can only change your booking before the scheduled departure of your flight.

Tickets booked with a departure before or on 30 June 2022

1. Rebook your flight

Change your travel dates

You may change your travel dates without having to pay the change fee, as described in your ticket conditions. However, a fare difference might still apply.

Change your destination

You may use the full value of your original tickets for new tickets on KLM, Air France, Delta Air Lines, and Virgin Atlantic.

You will not have to pay the change fee. However, a fare difference might still apply.

How to rebook

you have a KLM or Air France ticket,

your journey has not started yet,

you are not travelling with a baby (0-1 years),

you did not request a special service (e.g. ordered a special meal, are travelling as an unaccompanied minor, have requested transportation of a wheelchair or pet).

2. Request a refund in the form of a refundable travel voucher

If you choose to postpone your trip, we will provide you with a refund in the form of a travel voucher.

If your travel voucher is issued between 1 March 2019 and 31 December 2020, you can use your voucher until 31 December 2021 on KLM, Air France, Delta Air Lines, and Virgin Atlantic flights. Vouchers issued on or after 1 January 2021, will be valid for 1 year after the date of issue.

You can use your voucher to book a flight that takes place after the expiry date of the voucher.

If the amount of your voucher is greater than the price of your new booking, you'll receive another voucher for the remaining balance.

Your travel voucher is refundable.

How to request a refundable travel voucher

Request a refund in the form of a travel voucher online.

We will process your request and send your travel voucher via e-mail within a couple of days.

Please note that your entire booking will be cancelled once we’ve issued your travel voucher.

Bookings via a travel agency

Unfortunately, you cannot use our online refund system if you booked via a travel agent. We advise contacting your travel agent first, as they have all the needed information to arrange your refund. You can find contact details on their website. If you prefer, you can also contact us directly to help arrange your refund.

Contact the KLM Customer Contact Centre

How to use a travel voucher

You can use an unlimited number of vouchers as a payment method during online checkout to purchase a new ticket and/or extra options. You will not have to pay a booking fee.

If you need assistance, please contact the KLM Customer Contact Centre.

Tickets booked with a departure on or after 1 July 2022