Travel alerts

If you have booked a flight to, from or via below-listed destinations on 29 September up to and including 30 September 2023, you can see below what rebook and refund options we can offer you. These options are only valid if you have a ticket originally issued on or before 29 September 2023.

Does your original flight depart on 29 September up to and including 30 September 2023 to, from or via any of the above-listed destinations. Then your new departure date should be before or on 3 October 2023. You can rebook your flight at the latest on 3 October 2023. Please see below options and rules:

If your flight was cancelled by us or if you cancelled the flight yourself, you can rebook to a different travel date. Please note that:

If your flight was cancelled by us or if you cancelled the flight yourself, you can request a travel voucher. Please note that:

If any of your flights was cancelled or if your flight was delayed for more than 3 hours, you can request a full refund of the ticket and extra options.

If you have booked a flight to, from or via Bamako (BKO) on Monday 7 August until Tuesday 24 October 2023, you can see below what rebook and refund options we can offer you. These options are only valid if you have a ticket originally issued on or before Thursday 14 September 2023.

Does your original flight depart on Monday 7 August until Tuesday 24 October 2023 to, from or via Bamako (BKO), then your new departure date should be before or on Saturday 28 October 2023. You can rebook your flight at the latest on Saturday 28 October 2023. Please see below options and rules:

If your flight was cancelled by us or if you cancelled the flight yourself, you can rebook to a different travel date. Please note that:

If your flight was cancelled by us or if you cancelled the flight yourself, you can request a travel voucher. Please note that:

If any of your flights was cancelled or if your flight was delayed for more than 3 hours, you can request a full refund of the ticket and extra options.

If you have booked a flight to, from or via Ouagadougou (OUA) on Monday 7 August until Tuesday 24 October 2023, you can see below what rebook and refund options we can offer you. These options are only valid if you have a ticket originally issued on or before Thursday 14 September 2023.

Does your original flight depart on Monday 7 August until Tuesday 24 October 2023 to, from or via Ouagadougou (OUA), then your new departure date should be before or on Saturday 28 October 2023. You can rebook your flight at the latest on Saturday 28 October 2023. Please see below options and rules:

If your flight was cancelled by us or if you cancelled the flight yourself, you can rebook to a different travel date. Please note that:

If your flight was cancelled by us or if you cancelled the flight yourself, you can request a travel voucher. Please note that:

If any of your flights was cancelled or if your flight was delayed for more than 3 hours, you can request a full refund of the ticket and extra options.

If you have booked a flight to, from or via Niamey (NIM) on Tuesday 1 August until Tuesday 24 October 2023, you can see below what rebook and refund options we can offer you. These options are only valid if you have a ticket originally issued on or before Thursday 14 September 2023.

Does your original flight depart on Tuesday 1 August until Tuesday 24 October 2023 to, from or via Niamey (NIM), then your new departure date should be before or on Saturday 28 October 2023. You can rebook your flight at the latest on Saturday 28 October 2023. Please see below options and rules:

If your flight was cancelled by us or if you cancelled the flight yourself, you can rebook to a different travel date. Please note that:

If your flight was cancelled by us or if you cancelled the flight yourself, you can request a travel voucher. Please note that:

If any of your flights was cancelled or if your flight was delayed for more than 3 hours, you can request a full refund of the ticket and extra options.

On 12 February 2022, we decided to suspend our flights to Kyiv. This suspension was extended until further notice on 24 February 2022, following the closure of Ukrainian airspace.

In light of the current situation in the region, we’ve decided to suspend our flights to and from Russia and our flights through Russian airspace until further notice as of 26 February 2022. As a result, we have suspended our flights to and from Moscow and Saint Petersburg.

Does the flight suspension impact your travel plans? Check your ticket conditions to learn more about your options to rebook or request a refund.

Safety and security of our flights, customers, and crews is an absolute necessity. We always put the safety of passengers and employees first. Choosing safe and optimal routes is a standard part of our daily practice. We’re constantly monitoring the geopolitical situation in all areas we serve, to ensure the highest level of flight safety.

To determine safe flight routes, we use a security management system to analyse risks. For this, we also use information that is shared within the Dutch expert group, including all Dutch airlines, the intelligence services, the Ministry of Defence, the Ministry of the Interior and Kingdom Relations, the Ministry of Foreign Affairs, NCTV, and the Ministry of Infrastructure and Water Management. Our decision not to fly over or to a specific country is based on the most current analysis at that time.

Air France and KLM have temporarily suspended cooperation with Aeroflot, including the suspension of codeshare agreements and frequent flyer partnership.