Travel alerts
Check all travel alerts that may affect your journey. Last updated on Monday 16 May 2022, 1:15 AM (Amsterdam time)
Latest travel alerts
Crisis in Ukraine
Because of the current crisis in Ukraine, we have adjusted our flight routes and schedules. We continue to monitor the situation and will inform you here once there’s an update.
Impacted routes
On 12 February 2022, we decided to suspend our flights to Kyiv. This suspension was extended until further notice on 24 February 2022, following the closure of Ukrainian airspace.
In light of the current situation in the region, we’ve decided to suspend our flights to and from Russia and our flights through Russian airspace until further notice as of 26 February 2022. As a result, we have suspended our flights to and from Moscow and Saint Petersburg.
Does the flight suspension impact your travel plans? Check your ticket conditions to learn more about your options to rebook or request a refund.
Safety
Safety and security of our flights, customers, and crews is an absolute necessity. We always put the safety of passengers and employees first. Choosing safe and optimal routes is a standard part of our daily practice. We’re constantly monitoring the geopolitical situation in all areas we serve, to ensure the highest level of flight safety.
To determine safe flight routes, we use a security management system to analyse risks. For this, we also use information that is shared within the Dutch expert group, including all Dutch airlines, the intelligence services, the Ministry of Defence, the Ministry of the Interior and Kingdom Relations, the Ministry of Foreign Affairs, NCTV, and the Ministry of Infrastructure and Water Management. Our decision not to fly over or to a specific country is based on the most current analysis at that time.
Aeroflot
Air France and KLM have temporarily suspended cooperation with Aeroflot, including the suspension of codeshare agreements and frequent flyer partnership.
Rebook policies
Want to change or cancel your travel plans? Please check our rebook policies for more information. You can find your departure date in the confirmation e-mail you received after booking your flight.
Please note: if your flight has not been cancelled by the airline, you can only change your booking before the scheduled departure of your flight.
Tickets purchased on or before 28 February 2022 with a departure on or before 30 June 2022
1. Rebook your flight
Change your travel dates
- You may change your travel dates without having to pay the change fee, as described in your ticket conditions. However, a fare difference might still apply.
Change your destination
- You may use the full value of your original tickets for new tickets on KLM, Air France, Delta Air Lines, and Virgin Atlantic.
- You will not have to pay the change fee. However, a fare difference might still apply.
How to rebook
- you have a KLM or Air France ticket,
- your journey has not started yet,
- you are not travelling with a baby (0-1 years),
- you did not request a special service (e.g. ordered a special meal, are travelling as an unaccompanied minor, have requested transportation of a wheelchair or pet).
2. Request a refundable travel voucher
If you choose to postpone your trip, we will provide you with a refund in the form of a travel voucher.
- If your travel voucher is issued between 1 March 2019 and 31 December 2020, you can use your voucher until 31 December 2021 on KLM, Air France, Delta Air Lines, and Virgin Atlantic flights. Vouchers issued between 1 January 2021 and 30 June 2022, will be valid for 1 year after the date of issue.
- You can use your voucher to book a flight that takes place after the expiry date of the voucher.
- If the value of your voucher is higher than the price of your new booking, you'll receive another voucher for the remaining balance.
- If the value of your voucher is lower than the price of your new booking, you will need to pay the fare difference.
- Your travel voucher is refundable within the validity period of your voucher.
How to request a refundable travel voucher
Request a refund in the form of a travel voucher online. - We will process your request and send your travel voucher via e-mail within a couple of days.
- Please note that your entire booking will be cancelled once we’ve issued your travel voucher.
How to use a travel voucher
You can use an unlimited number of vouchers as a payment method during online checkout to purchase a new ticket and/or extra options. You will not have to pay a booking fee.
Bookings via a travel agency
Unfortunately, you cannot use our online refund system if you booked via a travel agent. We advise contacting your travel agent first, as they have all needed information to arrange your refund. You can find contact details on their website. If you prefer, you can also contact us for more information.
Tickets purchased on or before 28 February 2022 with a departure on or after 1 July 2022
1. Rebook your flight
Change your travel dates
- You may change your travel dates without having to pay the change fee, as described in your ticket conditions. However, a fare difference might still apply.
Change your destination
- You may use the full value of your original tickets for new tickets on KLM, Air France, Delta Air Lines, and Virgin Atlantic.
- You will not have to pay the change fee. However, a fare difference might still apply.
How to rebook
- you have a KLM or Air France ticket,
- your journey has not started yet,
- you are not travelling with a baby (0-1 years),
- you did not request a special service (e.g. ordered a special meal, are travelling as an unaccompanied minor, have requested transportation of a wheelchair or pet).
2. Request a refund
If you choose to postpone your trip, check your ticket conditions to see if you’re entitled to a refund. You can find these conditions in the confirmation e-mail you received after booking your flight.
3. Request a non-refundable travel voucher
If you choose to postpone your trip, we will provide you with a non-refundable travel voucher.
- Your travel voucher is valid for 1 year after the date of issue.
- You can use your voucher within the validity period to book a flight that takes place after the expiry date of the voucher.
- If the value of your voucher is higher than the price of your new booking, you'll receive another voucher for the remaining balance.
- If the value of your voucher is lower than the price of your new booking, you will need to pay the fare difference.
- Your travel voucher is non-refundable and non-transferable.
How to request a non-refundable travel voucher
Request a refund in the form of a travel voucher online. - We will process your request and send your travel voucher via e-mail within a couple of days.
- Please note that your entire booking will be cancelled once we’ve issued your travel voucher.
How to use a travel voucher
You can use an unlimited number of vouchers as a payment method during online checkout to purchase a new ticket and/or extra options.
Bookings via a travel agency
Unfortunately, you cannot use our online refund system if you booked via a travel agent. We advise contacting your travel agent first, as they have all needed information to arrange your refund. You can find contact details on their website. If you prefer, you can also contact us for more information.
Tickets purchased on or after 1 March 2022
1. Rebook your flight
Change your travel dates
- You may change your travel dates without having to pay the change fee, as described in your ticket conditions. However, a fare difference might still apply.
Change your destination
- You may use the full value of your original tickets for new tickets on KLM, Air France, Delta Air Lines, and Virgin Atlantic.
- You will not have to pay the change fee. However, a fare difference might still apply.
How to rebook
- you have a KLM or Air France ticket,
- your journey has not started yet,
- you are not travelling with a baby (0-1 years),
- you did not request a special service (e.g. ordered a special meal, are travelling as an unaccompanied minor, have requested transportation of a wheelchair or pet).
2. Request a refund
If you choose to postpone your trip, check your ticket conditions to see if you’re entitled to a refund. You can find these conditions in the confirmation e-mail you received after booking your flight.
3. Request a non-refundable travel voucher
If you choose to postpone your trip, we will provide you with a non-refundable travel voucher.
- Your travel voucher is valid for 1 year after the date of issue.
- You can use your voucher within the validity period to book a flight that takes place after the expiry date of the voucher.
- If the value of your voucher is higher than the price of your new booking, you'll receive another voucher for the remaining balance.
- If the value of your voucher is lower than the price of your new booking, you will need to pay the fare difference.
- Your travel voucher is non-refundable and non-transferable.
How to request a non-refundable travel voucher
Request a refund in the form of a travel voucher online. - We will process your request and send your travel voucher via e-mail within a couple of days.
- Please note that your entire booking will be cancelled once we’ve issued your travel voucher.
How to use a travel voucher
You can use an unlimited number of vouchers as a payment method during online checkout to purchase a new ticket and/or extra options.
Bookings via a travel agency
Unfortunately, you cannot use our online refund system if you booked via a travel agent. We advise contacting your travel agent first, as they have all needed information to arrange your refund. You can find contact details on their website. If you prefer, you can also contact us for more information.
Need our help?
If none of the above-mentioned options suit your needs or if you’re encountering problems with our self-service tools, feel free to contact us.
Please share your booking code and last name so we can help you faster, but only via private messages.